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| Customer Service |
| Shipping and Handling Charges* |
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USA
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International
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| Shipped Via |
UPS
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World Mail Service
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| 1st book |
$7.50
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$17.50
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| 2nd book |
$2.75
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$7.95
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| 3rd book |
$2.75
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$7.95
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| 4th book and above |
$1.50 each
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$6.00 each
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| *A Note on Shipping Rates |
The above are approximations and all rates are subject to change. In some cases, oversized books may carry a higher standard shipping rate and where possible we have calculated for those changes. In some cases, the actual shipping charge will be less than the estimated rate, in which case we will adjust the cost accordingly. The rates take into account that most of our books are art books, which are often heavy and require extra packing.
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Express Service Upgrade |
Express service upgrade for both USA and International: $22.00 in addition to standard shipping charge. This $22.00 fee will cover ONE entire order of books available at the time of order, regardless of how many copies.
Depending on total weight, if the shipping cost is less than quoted, we will adjust the charge accordingly. We require street address and daytime telephone number for Express Service. We cannot ship to PO Boxes or Military addresses for Express Service.
Multiple volumes & Oversize/weight books: Many art books on our site have either multiple volumes or excessive weight. These titles carry a special
shipping charge, which is declared along with its descriptions. If you buy more than one set/copy of these titles, the shipping cost of the second and subsequent sets/copies is reduced in half.
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| Estimated Delivery Time (depending upon availability of books ordered) |
Standard Service in Continental U.S.: 3-7 business days
Hawaii, Alaska, Guam, Military addresses & PO Boxes: 1-3 weeks
International World Mail Service: 21-45 days. With World Mail Service, your order leaves by air from the USA, then enters your country's postal service via a distribution center in Europe. This speeds up delivery to addresses around the world.
Express Service (USA): This is a Next Business Day Service. Your order will arrive the next business day. If you choose this option, we must receive your order before 3 p.m. Central Time. After 3 p.m. Central Time, we will ship your order the following day, which will arrive the next business day. We do not offer 2nd Day or 3rd Day Service because our Next Business Day rate is generally comparable to 2nd Day and 3rd Day.
Express Service (International): Your order will arrive in within 3-5 business days via courier. We use either FedEx or DHL.Your order will be shipped within 24-48 hours after we receive it. If there is a delay due to availability, we will inform you immediately.
Remember, depending on total weight, we will adjust the charge if actual cost is lower.
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| Backordered Books |
Books not available at the time of order will be backordered and shipped when available from the publisher. We will inform you of the status. Shipping cost for EACH backordered book is $3.00 (USA) and $6.00 (International). You can cancel your backorder at any time by notifying us via email, fax, or phone.
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| Return Policy |
If you are not satisfied with the books purchased, you may return them within 7 days after receipt for store credit, exchange, or refund. Shipping charge is non-refundable. Returned books must be in saleable condition.
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| About Your Security |
| How can I tell a page is secure? |
One way to tell that a page is secure is by looking at the padlock or key at the bottom of your browser window. When the padlock is closed or the key is whole (not broken), it means you are on a secure page. Some browsers also display a blue horizontal line just below the menu bar of your browser. Also, you will notice that secure pages start with the prefix https instead of http. In our web site you will see the address of our secure server: https://www53.rapidsite.net/chi119.
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| Which pages are secure? |
The Checkout pages. When you click on CHECKOUT on your shopping cart contents page you enter the secure pages. The pages where you will be entering your personal information and credit card information are secure.
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